Customer Program Manager – Seattle, WA – Msccn

ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is “On-Site” at the location detailed in the job post.

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. 

We have an exciting opportunity for a CUSTOMER PROGRAM MANAGER to manage multiple levels of customer interaction and serve as a single point of contact to one of our largest strategic DGF customers with a complex supply chain. This position will be based at our Seattle (Renton, WA) location.  

Key Responsibilities:

Develop and maintain a strong business partnership at all levels with external customer
Drive tactical and operational performance, root cause analysis, proactive strategic and tactical DGF supply chain development for all DGF products (Air, Ocean, Domestic, and Brokerage) and handle all customer escalations
Create and present to external customer in scheduled customer facing meetings to discuss performance, opportunities and strategy
Liaise with regional counterparts to develop and coordinate cross-regional development and initiatives to deliver streamlined solutions
Provide focus and support to the OEC (Operational Excellence Center) team as well as to the field operations management team to drive operational effectiveness.
Provide DGF stations support with visibility to better manage the flow of goods, materials and data between multiple origins and destinations to drive operational inefficiencies through tactical execution aligned with product best practice
Provide country / regional product operations management team for support to drive operational effectiveness and enhancement of network cooperation
Provide regional / global product teams with visibility of any special projects and any operational issues that may impact customer performance
Work closely with global / regional AFR (Air Freight) / OFR (Ocean Freight) management team to ensure harmonized product roll-out and end-to-end solution delivery (origin & destination)
Work closely with global / regional AFR / OFR management team to ensure proper supply/demand planning for seasonal business peaks
Drive collaboration with Customer Solutions and Innovations and other DHL Group business units and external partners to craft solutions to meet customers changing needs and expectations
Drive and support revenue and GP growth for accounts in scope
Ensure there are no A/R or cashflow issues for accounts in scope
Additional Qualifications/Responsibilities
Skills / Qualifications:

Advanced understanding of Air and Ocean freight services and the overall logistics and /or supply chain industry
Experience with Air and Ocean freight services
Developed problem solving and presentation skills
Superior written and verbal communication abilities
Excellent interpersonal and customer service skills, capacity to establish and maintain strong relationships
Strong background in data analysis and performance metrics
Previous Process Management, Project Management, Operations Management and Change Management experience
Advanced understanding of Accounting functionality in a Supply Chain Environment
Proficient computer skills: MS Office (Outlook, Excel, Word, PowerPoint)
Working knowledge of CargoWise is ideal
BA or BS Degree preferred
Minimum 5 years related experience preferred
Pay Range $101,610,00 – $ 135,480,00 + (Based on Experience)

Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.