Tech Support
Streamline your Tier-1 and Tier-2 technical support services to lower costs and increase efficiency. We go beyond KPIs to diagnose and resolve technology and software issues the first time, every time. This keeps costs down, aids in customer retention and optimizes the CX. We offer your customers shorter wait times and exemplary service by:
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Automating responses to standard technical issues and improve agent efficiency
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Scaling your technical support services to better manage new releases or seasonal fluctuations
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Giving your customers quick and easy resolutions across channels
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Recruiting and training a highly experienced, skilled team for managing complex problems that need high-level support
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Using visually interactive, immersive technologies such as AR
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Sales / Customer Support
With the right partner, customer service outsourcing can build your brand and set you apart from your competitors. Get expert help building the right systems, hiring the best people, and optimizing your processes. The end result? A scalable and world-class customer support team.
CGS provides award-winning multilingual customer support solutions from the U.S., Canada, Romania, Chile, Israel, India, South Africa and work-from-home agents. Our specialists manage everything from simple requests to complex technical support across multiple channels: phone, email, chat, AR tools, web and social media.
As a organization you have mandates to scale your talent to achieve enterprise goals that will help you compete in your industry. Our staff has extensive experience in project work and professional services working with many Fortune 500 companies. We use this unique and proven process for each candidate search:
- Identifying and screening talent is done by a senior manager
- One-on-one technical screening by technology staff to verify knowledge of domain experience
- Face to face meeting where they are evaluated on technical skills, project history and problem solving skills
- If the candidate passes our internal interview process we will perform employment history verification
- Candidate’s references will be checked by our staff
The EmploymentForce.com Advantage
EmploymentForce.com has studied talent acquisition at many Fortune 500 companies and SMBs and has developed a clear best practices approach to recruiting FTE and contractor talent. We listened to hundreds of hiring managers, executives and HR teams as they told us their goals and how most of the recruiting firms they have used often fail or provide very low quality results.
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Candidate Search |
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Initial Zoom Screening by US-Based Business Leader |
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Committee Zoom Assessment Interview |
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Technical and Skills Assessment |
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Committee Feedback |
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Employment History Verification |
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Reference Checks |
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Our years of experience
We quickly sift through the bad applicants and pin-point the ideal candidate
Don’t waste days or even months interviewing unsuitable and unqualified applicants only to find the wrong person. Contact us today and connect with our extensive talent pool. We make hiring effortless.
