Senior Program Manager, Amazon Key – Last Mile New Initiatives – Amazon

Join us in revolutionizing how the world thinks about access and delivery. Amazon Key has evolved from a last-mile delivery solution into a powerful, end-to-end contactless access platform that’s transforming logistics, operations, and user experiences across multiple industries.

About the Role:
This is a unique opportunity to drive the expansion of Amazon Key, our groundbreaking smart access technology that’s reshaping the future of logistics and access management. While we started by solving last-mile delivery challenges in security-gated buildings, we’re now expanding into:
• Interstate transportation and logistics
• Driver authentication and facility access
• Enterprise-level access management solutions
• Commercial partner integrations
• Third-party business applications

Key job responsibilities
Your Impact:
You’ll lead the end-to-end strategy and execution of Amazon Key’s expansion in Japan, working at the intersection of cutting-edge technology, business innovation, and customer experience. This role offers the exceptional opportunity to:
• Shape the future of contactless access technology across multiple industries
• Pioneer new use cases for Amazon Key beyond traditional delivery
• Develop and execute strategies for external commercialization
• Lead cross-functional teams in implementing revolutionary access solutions
• Transform how businesses and consumers think about security and access management

About the team
We’re not just solving delivery challenges – we’re building the future of smart access technology. Our team combines innovation, technical expertise, and customer obsession to create solutions that weren’t possible before. We’re looking for visionaries who can:
• Think big about the future of access management
• Navigate ambiguity and create clarity
• Drive results in a fast-paced, evolving environment
• Partner with diverse stakeholders across industries

Join us in building the next generation of smart access solutions that will transform how businesses and consumers interact with physical spaces and services.

– 6+ years of Business strategy or Non-Tech Program Management experience
– Bachelor’s degree
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– Business level written and verbal Japanese (Ability to negotiate business partnerships with Japanese corporations) and Business level written and verbal English

– 2+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
– Experience in setting up new businesses on their own: defining project objectives, status and performance metrics and communicating with key stakeholders

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