Job Description

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• Develop program assessment protocols for evaluation and improvement
• Maintain organizational standards of satisfaction, quality, and performance
• Manage multiple project teams, ensuring program goals are reached

• Overall In-charge of the program with direct responsibility of client management, program profitability/growth, requirements, onsite team management, and quality control
• Be the single point of contact for Tavant for the customer and provide thought leadership and day-to-day engagement for the client.
• Build a strong relationship with customer and assist program steering committee
• Recommends strategies, policies, and procedures by evaluating requirements; identifying problems; evaluating trends
• Develop & review project schedules and monitors project / program plan ensuring progress is within expected guidelines, on-time and within planned budget
• Establish and maintain processes to manage scope, risk and issues throughout the project lifecycle
• Establish and maintain project communications. Identify, track, monitor and communicate project-related issues, escalations, scope changes, variances and contingencies arising during program/ project implementation
• Set project quality and performance standards for all deliverables
• Build and develop a strong onsite team and drive knowledge sharing and learning from project experiences
• Ensure key project-wide roles and responsibilities are defined
• Maintain team by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
• Maintain organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing Tavant projects
• Maintains quality service by establishing and enforcing Tavant standards
• Actively participate in project sizing and resource requirements

• Minimum of 12 years of IT Program Management experience overseeing IT programs
• Must be bilingual with Japanese and English skills, Managed Japanese speaking customers
• Demonstrated ability to manage complex tasks and teams; demonstrated ability to coordinate customers, individuals and groups to meet performance baselines
• Proven experience managing a program with 25 or more individuals
• Must work well in a fast-paced demanding environment
• Must be a detail-oriented self-starter with minimal supervision
• Strong customer communication skills (interpersonal/oral/written) with an ability to communicate complex technical concepts and translate into non-technical business solutions

• Bachelor’s degree in Engineering or Management Information Systems, or related from an accredited institution; three – five years of Program Management experience
• Current Project Management Professional (PMP) Certificate
• Fluent in professional Japanese, and English (written, verbal)
• Preference to Native Japanese