Job Description

Hours of work: 37.5 hours weekly

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca

This opportunity is with our Good Shepherd – SENIORS SUPPORT SERVICES

Reporting to the Director of Clinical Operations; Seniors, Hospice & Palliative Care, the Program Manager ensures that all services provided by staff are in keeping with the Mission, Vision, Values and Philosophy of the Good Shepherd and that the delivery of quality care is person-centered. Through responsible leadership and effective role modelling, the Program Manager is responsible for the day-to-day operation of services within the portfolio and demonstration of the Mission, Vision and Values. The incumbent will also oversee and ensure the alignment of processes and practices with accreditation standards.

In collaboration with other leaders within this portfolio, the Program Manager is responsible for providing leadership which advances quality, performance and stakeholder engagement within the Seniors program. This includes support that is coordinated to provide scheduled and/or unscheduled personal support services care, professional services, community navigation and other support required to getting clients access and connection to appropriate community services to maintain independence and quality of life.

How You Will Make an Impact

This role provides leadership and oversight to clinical operations across designated programs, with a strong focus on advancing person-centered care and fostering team engagement. It involves leading accreditation efforts, ensuring alignment with best practices and standards, and achieving clinical and reporting targets in collaboration with the leadership team. The position promotes integrated care through community partnerships and supports staff growth via education, mentoring, and team collaboration. Attendance and performance management are carried out in accordance with HR policies, and the manager ensures daily scheduling meets client needs and adheres to collective agreements.

You will be required to participate in organizational committees and community events, handling payroll and on-call duties, managing supplies to ensure safety and cost-efficiency, and overseeing quality assurance through data collection and reporting. This role also ensures the maintenance of health and safety standards across program teams, fostering a culture of accountability and service excellence.

Client Services

The role supports effective communication among care teams to ensure optimal client outcomes, while safeguarding client confidentiality in accordance with PHIPA and organizational policies. It promotes the organization positively and adheres to customer service standards. Engagement with community partners is essential to enhance service delivery and streamline referrals, ensuring a clear understanding of external services.

Responsibilities include oversight of clinical operations of specific programs within the portfolio and leadership related to accreditation preparation and processes, alignment of policies and practices with accreditation standards, standards of practice and leading practices in the sector. The role ensures staff competency in service delivery, maintains accurate documentation, addresses health and safety concerns promptly, and conducts annual client satisfaction surveys to evaluate service quality.

Staffing

The position ensures the recruitment and retention of qualified staff in line with funding requirements and collective agreements. It fosters a respectful and inclusive team environment by supporting orientation, providing performance feedback, conducting evaluations, and handling disciplinary actions when necessary. The role also supervises staff, students, and volunteers, supports utilization tracking, and interprets and enforces policies and agreements to ensure program compliance and staff effectiveness. To incumbent will support the professional development of all team members through transfer of skills, role modeling, education, regular team meetings and care huddles.

Administrative

Administrative responsibilities include collaborating with the leadership team, attending stakeholder meetings and calls, and compiling and submitting required program statistics. The manager also oversees staff timecard management through ADP, including coverage duties for absent supervisors, ensuring smooth administrative operations and accurate record-keeping.

You will also observe all Good Shepherd health and safety rules and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd.

What You’ll Bring to Our Team

• Minimum 2 years’ management or administrative leadership experience in the health care and/or community sector with relevant levels of responsibilities, including experience leading interdisciplinary teams consisting of regulated and unregulated healthcare providers.

• A degree from an accredited institution in health/community – related field or a diploma, combined with related work experience and evidence of progressive leadership experience. Health professional registration, preferred

• Strong background in community health, healthcare and/or home care serving older adults and vulnerable populations.
• Experience leading accreditation
• Standard First Aid/CPR certification and WHMIS training.
• Demonstrated ability to adapt in a fast paced and changing work environment.
• Creativity, flexibility and effective problem-solving in achieving desired outcomes.
• Hospitable in dealings with clients/public / volunteers / staff, and other key stakeholders.
• Available and responsive to the needs of others, with a respectful and compassionate demeanor.
• Excellent verbal and written communication, computer, interpersonal and organizational skills.
• Ability to work collaboratively with others; sharing expertise and drawing on expertise of others
• Actively promotes a heathy, inclusive and supportive work environment
• Solid team-based approach to work with excellent organizational and planning skills
• Ability to demonstrate leadership and mentoring skills to motivate and help others grow

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM(EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended Health Benefits

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework.

We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve. Good Shepherd welcomes and encourages applications from all people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

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