Job Description

GoodData’s Professional Services team works with our customers to build data analytics solutions using the GoodData platform; and build and customize analytical / reporting products to implement into clients’ systems. Our team is obsessed with guiding our customers to achieve value with our products in the shortest time possible. We play a critical role in managing the technical ins and outs of the implementation, as well as helping our customers realize the powerful business uses of our tools.

As a team, our leadership philosophy is to give team members autonomy in delivering high-quality work to our customers, while providing guidance and support where needed. Team members are expected to be passionate about expanding their expertise with technology, and continually growing their knowledge of the GoodData platform and related technologies. Additionally, team members will have the opportunity to gain experience working with international teams and customers. To help passionate professionals accelerate the growth of their skills and careers, our team fosters a culture of mentorship and training.

As a Project Manager in our team, you will be the person who guides our customers, as well as our engineers, throughout the implementation of the desired custom solution.

What will you do

• Managing multiple projects and initiatives from kickoff and planning to review and close. Ensuring that projects are delivered on time, within the budget, and to the required quality specifications.

• Serve as the lead point of contact for all customer project implementation matters, and build and maintain strong, long-lasting client relationships.

• Scope and prioritize activities based on business and customer impact.

• Contribute to the definition of business and functional requirements (product strategy, roadmap); scope and prioritize activities based on business and customer impact.

• Anticipating and proactively managing project risks, costs, and issues. Escalating issues that cannot be resolved to the appropriate project sponsor.

• Analysis of reporting requirements, workflows, roles, and target personas; with the objective of finding out how analytical & reporting solutions can support their business goals.

About you

• Always put customers first – this may require the ability to work under tight deadlines and adapt to changes in business and solution negotiations.

• At least 1 year of recent experience in managing external projects in the tech industry.

• Business acumen, excellent presentation, listening, and writing skills.

• Experience managing expectations when balancing alternatives against business and financial constraints.

• Excellent relationship-building skills, with the ability to understand customer needs and collaborate with internal and external team players to create solutions to meet client needs.

• Strong negotiation skills, being able to paint a vision and work strategically as well as tactically toward a specific goal.

• Excellent spoken and written English.

It is nice if you have

• Knowledge of BI concepts and architecture.

• Experience with Product Ownership-related work.

• Technical background related to building scalable BI solutions.

About GoodData

GoodData powers modern BI for the modern data stack.

GoodData is a cloud-based analytics platform. Employees, customers, and business partners will understand the data in the same way thanks to GoodData’s robust end-to-end pipeline; self-service analytics; low-code/no-code interfaces; embeddable data visualization; application integration; and more.

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