Service Delivery Program Manager – One Federal Solution

OFS is looking for a Service Delivery Program Manager to work on many of our accounts and provide cross-functional support to teams in a leadership capacity. This position will be a growth position in which offers exceptional opportunity for someone looking to go to the next level. The role will consist of building efficiencies, managing relationships and a willingness to improve business processes across multiple programs.

This position will also lead internal and external program meetings, providing updates on progress on program goals, key operational and financial measures, and risk assessments. We are looking for an individual with extensive program management experience.

Why One Federal Solution?

One Federal Solution (OFS) is an award-winning Technical and Professional Services solutions provider and Technology Consultancy with over 15 years’ experience supporting Federal Government clients resulting in over $250 million sales. We specialize in Business Intelligence, Data Analytics, and Software Development services.  We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise-wide outcomes.

As a certified Service-Disabled Owned Small Business (SDVOSB), OFS is committed to providing people who deliver high performance and excellence to our government partners. We treat each project with the same level of attention to quality and agile based delivery. Our goal is to provide the highest quality projects and services at the most competitive pricing in our industry. 

What You’ll Do?

• Document, build and maintain program metrics and reports that will be used for education, management
• Work on complex, large-scale programs
• Participate in workshops and collaborating with program managers and platform and application leadership teams to ensure timely delivery
• Manage multiple programs simultaneously, and remain organized and informed on key program changes and initiatives
• Support weekly stand ups and review/analyze weekly status reports for actionable items
• Participate in cross-functional team meetings with Strategic management and executive teams
• Build relationships with other members of project team and other individuals outside of OFS
• Oversee technical programs to ensure that deadlines are being met
• Work with program and executive teams to improve strategy
• Provide technical expertise to different programs and projects
• Maintain positive relationships with customers by ensuring that programs are running efficiently and providing valuable and timely status updates
• Create project schedules and milestones for clients and team members

What We’re Looking For in a Service Delivery Program Manager?

• Bachelor’s Degree or Equivalent relevant work experience
• 3-5 years of experience managing programs, preferably in the commercial or Federal space
• Demonstrable evidence of managing and coordinating implementation with teams across different locations
• Self-sufficient and highly motivated, with ability to deal with ambiguity and operate in high intensity environment
• Exceptional customer service, project management, and quality control skills
• Excellent leadership and customer service skills

Leadership Skills:

• Must be a self-starter, highly motivated with positive attitude
• A desire to collaborate with others – both on your team as well as other teams
• The ability to aggressively drive solutions to problems while maintaining a collaborative approach

People Management:

• Manage, coach, and mentor team members
• Establish vision, direction, and specific objectives for team efforts; encourage collaboration
• Promote customer-orientation mind in the team
• Good interpersonal communication with other team members
• Strong initiative and teamwork

Critical Competencies:

• Critical thinker, able to think creatively and exploit opportunities
• Customer and Service Oriented
• Able to communicate with impact
• Proven interpersonal, analytical, presentation, and organizational skills
• Solution-focused decision making
• Analytical thinker and able to manage multiple projects at one time
• Ability to balance and prioritize workload

Nice to Have:

• Project Management Professional (PMP) Certification