About the Mental Health Association of San Francisco (MHASF):

MHASF is a mental health peer-run nonprofit located in downtown San Francisco serving people and agencies across the Bay Area since 1947. As mental health consumers ourselves, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs, and believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health—hoarding and cluttering behavior, peer employment support, wellness & nutrition, community-based crisis response, service navigation, and more. MHASF strongly-encourages people with lived experience of mental health challenges to apply and grow with us! 

Department: Peer Services

Job Status: Full-time (40 hours per week); Exempt

Hours & Location: General business hours are 8am – 6pm. This position expects a schedule of working 4 days a week, 10 hours per day. This position is expected to work the hours necessary, including occasional evenings and weekends, to meet defined responsibilities and goals, and to attend or oversee special events. Three days in office are required with one day allowed to work remotely per week.

Salary: $84,000 Annually

Benefits:

• 100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO
• 100% Dental, vision, life & long-term disability coverage; EAP
• Over 30+ days of PTO including: 10 vacation-days (baseline), 12 sick-days, personal days, and major holidays
• Health and Dependent Care FSA, Commuter Check, and 403(b) available
• Ongoing access to MHASF continuing education and skill-building workshops-all training time paid
• Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once

Reports To: Associate Director of Peer Services

Overview of Position:

The Bilingual Senior Peer Program Manager works in collaboration with MHASF’s Associate Director of Peer Services to provide management of the Marin TOT & MCRT Program daily operations of the crisis-related, follow-up care, and planned services pf the program. This role is also responsible for recruitment, including working with MHASF’s HR team to assess applications, schedule phone screenings, be a part of interview panels and final hiring decisions, onboarding, training, and group supervision of Certified Peer Support Specialists.

The Program Manager additionally conducts weekly individual supervision meetings for the Peer Support Specialists; they will work with Marin Behavioral Health and Recovery Services (BHRS) Unit Supervisors to collaborate and communicate effectively monthly, and they are available during MHASF business hours (Monday – Friday 8 am to 6 pm) to provide on-call consult for HR support, crisis intervention, and debriefing.

Responsibilities:

Top Three Responsibilities:

1. Serve as a liaison among the various BHRS programs, clinical teams, and MHASF Peer Support Specialists
2. Daily management of program operations including SmartCare E.H.R. documentation review, bi-monthly billing and finance oversight, and monthly check-ins with BHRS contract representatives
3. Manage and provide oversight for program deadlines, data collection, outcome measurement, and reporting

Marin TOT & MCRT Program:

• Direct management and weekly 1:1 supervision of Peer Support Specialists and Group Supervision of Peer Support Specialists
• Serve as a liaison among the various BHRS program sites, clinical teams, peer counselors, and MHASF staff
• Attend clinical team meetings at BHRS programs; communicate with Unit Supervisors about program opportunities and challenges
• Oversee the recruitment and retention process in conjunction with HR, Associate Director of Peer Services and BHRS teams for interview panels and final hiring decisions
• Ensure that Peer Specialists have the necessary resources needed to perform their jobs well
• Develop and maintain strong working relationships with agency partners, consumer advocates, and other entities supporting the program
• Support Associate Director of Peer Services in the development of policies and procedures
• Continuous quality improvement and evaluation of programs and program policies on an ongoing basis
• Assist in the development of Department goals and objectives
• Ability to travel to local and regional training sites and meetings
• Communicate with Associate Director of Peer Services about program challenges and opportunities
• Ensure quality assurance of program documents, data collection, and materials
• Offer debriefing meetings and support for staff responding to crisis situations
• Provide training and QI/QA of case note documentation, adhering to Medi-Cal guidelines, in SmartCare.

HIPAA Compliance and Program Confidentiality:

• Exercises reasonable care and caution in protection confidential and sensitive information related to clients and personnel
• Maintains confidentiality of team, personnel, and client information
• Works with MHASF program directors to assure quality assurance of program materials as it is related to HIPAA compliance and program confidence

Record-Keeping, Training, & Participation:

• Attend supervision, staff meetings, and trainings
• Utilize MHASF systems of remote communication (Slack, Asana, Outlook, Zoom, SharePoint, OneDrive)
• Utilize Marin BHRS client record databases (Clinician’s Gateway, CSU Log, and MAA Billing)
• Maintain detailed records of services provided and ensure participant record confidentiality
• Ensure records contain all data necessary in reporting to the State Department of Mental Health
• Ensure records conform to Medi-Cal and HIPAA requirements and standards

As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities.

Required Qualifications:

• Must be or willing to become a Certified Peer Support Specialist or fall under the designation of a Licensed Practitioner of the Healing Arts (LPHA) in California
• Bilingual and able to read, write, and speak Spanish proficiently
• Personal lived experience of mental health challenges, and/or experience supporting a family member through mental health challenges
• Proof of COVID-19 vaccination including booster(s)
• Ability to drive throughout Marin County in one’s own personal vehicle for work-related purposes; clean driving record (reimbursement for mileage is provided)
• Minimum of 2 years of progressive professional working experience in a nonprofit and/or social service with a minimum of 1 year in team management roles
• Excellent understanding of mental illness diagnoses, symptoms, and impact of stigma on participants
• Commitment to participant empowerment, culturally competent services, and a nonjudgmental approach
• Demonstrated success developing and evaluating program models and selecting and successfully operationalizing innovative programs
• Deep familiarity with mental health recovery resources and programs
• Strong project management skills managing complex, multifaceted projects resulting in measurable successes and program growth
• Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, span-of-control and performance
• Deep understanding of HR, employee performance improvement plans, and corrective action policies
• Managing complex systems and experience negotiating win-win agreements
• Highly organized and resourceful, excellent communication skills
• Minimum of 4 years’ progressive program management and supervisory roles, ideally in a nonprofit social service environment
• Experience coordinating projects, events, and trainings
• At least two years of experience as supervisor/manager in a nonprofit or government setting related to health and/or mental health, consumer empowerment, culturally competent services, or a nonjudgmental approach
• Highly organized and resourceful, excellent attention to detail, ability to multi-task and manage time well to accomplish all key tasks and deadlines
• Excellent computer skills including internet, Microsoft Word, Excel, and PowerPoint
• Collaborative team working style with ability to relate effectively with people from diverse backgrounds
• Commitment to the mission, vision and values of MHA-SF

Desirable Qualifications:

• Have at least two years of nonprofit management experience
• Experience with city, county, State, and foundation contract management and reporting
• Experience in conducting community-based training
• Individuals with lived experience of mental illness/psychiatric disabilities
• Experience in Medi-Cal billing

Physical Requirements 

The position requires long periods of work at a desk, which may involve sitting or standing and the use of a computer, keyboard, mouse, and desk phone. The office building and between floors of the building, and to travel short distances (under 1 mile) is required. Other physical tasks may involve reaching, pulling, pushing, bending, climbing a stepladder, use of a dolly to move items weighing up to 50 lbs., and lifting and carrying up to 20 lbs. 

Equal Opportunity Employment Statement

Mental health challenges can affect anyone at any time, regardless of identity or background, and consequently the communities we serve are highly diverse. As a peer-run organization, we also recognize the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and providing effective services. We welcome and strongly encourage people from historically marginalized and economically disadvantaged groups, including people who identify as disabled or neurodivergent, to apply to work with us. 

MHASF is committed to providing equal employment opportunities to all qualified applicants for employment and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, age, sexual orientation, military or veteran status, or any other factor not related to ability to successfully fulfill the requirements of the position.