To provide clients with professional telephonic advice and assistance. Must be able to advise policy-holders on general matters including civil, criminal and labour-related matters in a call centre environment. I may be required to work flexible hours on certain Saturdays. All rounder that is able to multitask within the specified turnaround time, whilst maintaining professional written and telephonic communication. To deliver high-level efficient world-class service to clients.
Duties & Responsibilities
Administration of claims according to prescribed procedures and understanding of legal procedure and practical aspects to advise clients;
Obtaining full instructions and providing comprehensive advice;
Provide telephonic legal advice and assistance to clients;
Ensure that the legal advice given to the clients is both accurate and relevant;
Keep accurate and up-to-date records of all communication (written and oral);
Must be able to function in a call centre environment;
Tasks turn around time management, through outbound calls;
Face-to-face consultations;
WhatsApp client interaction.
Desired Experience & Qualification
Matric qualification;
Completed or studying towards an LLB degree (at least 2 years into LLB) qualification;
Preferred minimum of 2 years of legal experience with exposure to civil, criminal, and labour matters;
Experience in the Legal expenses insurance industry is beneficial.
Behavioural Competencies
Responsible for ensuring that the company’s objectives are met, engaging with clients, colleagues, third parties, and management to ensure that key performance criteria are achieved;
Be able to communicate effectively with clients and proactively manage clients’ expectations;
Ability to give legal advice in civil, criminal, or labour matters;
Provide professional legal advice to clients in line with Clientele’s quality standards;
Customer-centric engagement with clients;
Ability to perform legal research to assist clients and be able to assess the prospects of success;
Be able to draft professional communication to clients, third parties, etc.
Ability to multitask (taking calls, working on Tasks, Consultations, and WhatsApp);
Understanding the legal policy and application of the law;
Good writing and communication skills;
Basic computer skills;
Ability to function in a high-pressure environment.
