JOB TITLE:  Assistant Program Manager

HOURS/WEEK:  40 hr. per week

DEPARTMENT:  Operations

IMMEDIATE SUPERVISOR:  Program Manager

WORK SCHEDULE (HOURS):  Hours and days may vary; typically shifts will be 8 hours.                     

FLSA:  Nonexempt

Revised date:  3/18/21

JOB SUMMARY:

Assists supervisor in overseeing assigned residential or vocational program including health, safety, cleanliness, and comfort of the clients, their treatment and staff training, the condition of the work site (furnishings, equipment, home and yard), and supervising direct care staff. Provides clients with assistance and supervision needed to perform daily living tasks, and/or vocational skills. Observes, reports, and documents client physical conditions, PSP actions and behaviors. Assists with the development of annual Personal Support Plans (PSP), completion of assessments, strategies for action implementation, behavior, and other safety protocols for clients as needed. Assists in supervising direct care staff including training of staff, assigning of work, monitoring, and evaluating their performance, and participating in and assisting with corrective action when necessary. Serves as a role model for staff, ensures compliance with the organization’s policies, procedures, and contractual obligations for the program. Ensures the implementation of scheduled activities and assists in the planning of daily activities. May be pulled or crossover to other work locations or shifts as needed.

REPORTING RELATIONSHIP:

The Assistant Program Manager is directly responsible to the Program Manager and will have a close working relationship with all West Mont staff.

MAJOR DUTIES AND RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING:

1. Support the West Mont Mission, Vision and Core Values.
2. In coordination with the Program Manager and/or Direct Support Professional Manager, supervise and provide guidance to all staff in their assigned location including new hire paperwork, training, development, assigning of work, monitoring, and evaluating their work performance, and conducting corrective action in coordination with the Human Resource Department when necessary. This includes providing guidance and supervision to staff and being a positive role model.
3. Follows the organization’s policies and procedures and the established program guidelines and regulations.
4. Assists clients, as necessary, with personal care such as bathing, dressing, eating, toileting, and other activities of daily living to achieve the client’s maximum potential and self-sufficiency.
5. Prepares meals in accordance with established menus and or dietary restrictions, assists in service, and supervision of clients during meals and clean-up afterward.
6. Accompanies clients on community outings, such as medical/health care appointments, shopping, recreation, work, religious activities, etc. 
7. Conduct area specific training on a regular basis for West Mont as the subject matter expert as assigned by the Program Manager.
8. In coordination with the Program Manager report monthly on-site training to the Training and Quality Assurance Coordinator.
9. Observes, reports, and documents physical conditions and behaviors of clients.
10. Responds effectively in emergency situations.
11. Maintains inventories of client property, keeping guardians/family and other appropriate parties informed of the client’s well-being. Assign and check advocacy duties for clients.
12. Coordinates “pulls”, ensures adequate staffing in each work area, being the on-call person as needed, and may be required to cover hours outside of normal schedule.
13. Assists supervisor with schedules, time sheet monitoring, and other payroll documents as needed. 
14. Responsible for administration of prescribed medication to clients and documents inaccuracies in counts and other problems, reporting, and documenting client responses to medications during shift.
15. Assists with administrative tasks, such as checking logs, entering hours, ordering and inventory of commodities, and scheduling appointments.
16. Assists with shopping for groceries and household supplies, reviewing and/or conducting fire drills, and other emergency procedures.
17. Assists in the development, implementation, and reporting of annual and special Personal Support Plans (PSP), completion of assessments, skill training strategies, behavior support, and protocols for clients.
18. Assists with the completion of assessments, support plans, and protocols.
19. Monitors quality and quantity of client interactions provided by the staff. Reviews and summarizes PSP action data provided by staff, recommends PSP action modifications when they are not effective, and submits to the supervisor for approval.
20. Will be required to participate in, successfully complete, and recertify (as required) in the following trainings: Orientation, First Aid and Cardiopulmonary Resuscitation (CPR), Medication Assistance Certification, Abuse Prevention, Incident Management, Mandt training, and other field related training, as deemed necessary.
21. Reports safety issues, injury, or potential problems to Supervisor according to policy.
22. Serves as a representative of the organization, conducting oneself appropriately at all times, in manner, dress, and actions. Interaction with clients, co-workers, supervisors, medical providers, volunteers, vendors, guests, visitors, and other members of the community, etc. must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional. This behavior should promote an atmosphere of teamwork that is consistent with the organization’s standards and guidelines to promote positive relations.
23. Exposure to sensitive information and situation requires a tactful and trustworthy individual to reserve credibility of the agency, and confidentiality of client information.
24. Perform all tasks while striving to maintain the ethical standards which support agency goals in developing and maintaining a culture of excellence in all services provided.
25. Attends and assists with required staff meetings.
26. Assistance with other miscellaneous duties as assigned.

WORK ENVIRONMENT AND PHYSICAL EFFORT:

• The noise level in the work environment is usually moderate but may be high at time.
• Requires full range of body motion, including handling and maneuvering clients, moving them horizontally on even or uneven terrain, or moving from lower to higher positions and vice versa to physically lift, and assist clients in and out of vehicles, tubs, chairs, houses, etc., responding to aggressive or seizure behavior, protecting the client from injury to self or others by quick response.
• Requires frequent standing, bending, sitting, and walking, both individually, and providing similar directions to clients who may be willing or unwilling to comply.
• Frequently lifts and carries items from normal household supply weight (10-50 pounds) to full control of another individual weighing over 100 pounds.
• May be in frequent contact with bodily fluids, hazardous chemicals, unpleasant environments, odors, or tasks and may be exposed to infectious illnesses. Requires use of universal precautions.
• Requires normal range of vision and hearing with or without correction to respond to non-verbal behaviors expressed by clients.
• Occasional exposure to outside elements (heat, cold, humidity, etc.) while traveling to and from work locations, maintaining facility safety such as snow shoveling, and while accompanying clients.
• May be subjected to frequent interruptions.
• May be subjected to hostile and emotionally upset clients and personnel.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position.  Employees may be directed to perform job-related tasks other than those specifically presented in this description.

I have read this job description and fully understand the requirements.  I hereby accept the position of Assistant Program Manager and agree to abide by the requirement(s) set forth and will perform all duties and responsibilities to the best of my ability.

REQUIRED QUALIFICATIONS:

• Must be at least 18 years of age.
• Pass a criminal background check.
• High school diploma or equivalent preferred.
• Satisfactory completion of one year experience as a Direct Support Professional or equivalent.
• One year of Management experience preferred.
• A valid Montana driver’s license with acceptable driving record preferred but not required. Certain areas or assignments may require qualified licensed drivers.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Strong mentoring, coaching experience to a team with diverse levels of expertise.
• Must be able to operate general office equipment independently.
• Demonstratable analytical thinking & business insight.
• Ability to read and correctly apply written instructions. Must be able to communicate clearly and effectively verbally and in writing.
• Attention to details required for proper processing of job functions. Flexibility required to prioritize multiple tasks and follow through to completion in a busy office environment. Works with repeated interruptions.
• Must have strong work ethic and be detail oriented, professional attitude, and reliable.
• Ability to work independently and with a team in a fast paced and high-volume environment with emphasis on accuracy and timeliness.
• Basic computer skills including the ability to utilize current word processing and spreadsheet software.