eCommerce Program Manager, WW CSO – Apple
Job Description
In this role, you will:- Own the global ecommerce purchase journey strategy across channel websites, ensuring a flawless and optimized customer experience – Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that improve eCommerce customer engagement and drive sales growth.- Implement a WW Digital Customer Experience (CX) roadmap, including A/B testing, technical enhancements, and ecommerce program launches to continuously improve the digital shopping journey and results.- Use data-driven insights from web analytics, industry trends and customer behavior to advise decision-making and optimize the online customer experience.- Drive innovation by developing cases and Proof of Concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.
- – Typically 12+ years experience in eCommerce, CX, Marketplace sales
- – Hands on experience with one or more Fortune 100 websites
- – A strategic problem solver with experience in eCommerce, digital merchandising, or customer experience management
- – Analytical and detailed oriented, with a strong ability to translate data into actionable strategies
- – Ability to operate in a global context and collaborate cross-functionally with stakeholders of different backgrounds and perspectives
- – Proficient in Excel/Numbers and PowerPoint/Keynote
- – Passionate about innovation, customer experience, and digital transformation
- – Outstanding verbal and written communication skills
- – Master’s degree or MBA in a business field preferred
