Paralegal – California Coast Credit

The Paralegal supports the Compliance & Legal Department by performing legal research, managing legal documentation, responding to subpoenas and member legal requests, tracking complaints and cases, and actively contributing to the credit union’s compliance program. This role also includes administrative and ministerial duties to ensure smooth departmental operations and support for audits, examinations, and training programs. The Paralegal provides daily operational support to internal departments and branches on legal, compliance, risk-related issues and is involved in various cross-functional projects.

DIMENSIONS:

• Service: Provide exceptional service to internal partners and external members.
• Grit: Persistent in the application of knowledge, skills, and behaviors to achieve goals and address obstacles.
• Intrinsic Motivation: is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
• Creative Problem-solving: finds ways to meet individual, team, and member goals, by navigating through barriers. 
• DEI: Advocate, promoter, and modeler of diversity, equity, and inclusion.

NATURE & SCOPE:

• Owns legal reporting and creates reports to inform stakeholders.
• Assists in drafting, reviewing, and maintaining compliance policies and procedures in accordance with applicable laws and regulations.
• Supports internal compliance monitoring and testing activities, including preparation for audits and regulatory examinations.
• Collects, reviews and analyzes legal requests made by members and outside parties.
• Assists in matters subject to legal holds to gather and preserve all potentially relevant data. 
• Establish data, metrics and benchmarking through multiple sources to evaluate trends and cost of compliance and legal risk to prioritize resources. 
• Monitor regulatory changes and assist in implementing necessary updates to policies and procedures.
• Maintain accurate records of compliance materials including disclosures, applications, and notices.
• Provides key input to the compliance and legal process.
• Maintain the compliance help desk and respond to staff inquiries.

• Strong time-management skills to maintain or exceed expected daily workload, while also maintaining overall team defined internal service standard.
• Collaborates with management to define and establish key risk indicators to effectively monitor and predict increasing compliance, legal, and risk conditions.
• Participates in project teams, committees and focus groups related to operational process improvement initiatives.
• Completes thorough and accurate work.

Compliance Responsibilities

• Monitor and interpret federal and state regulations applicable to credit union operations.
• Assist in the development and implementation of compliance training programs.
• Maintain and update the compliance library, including regulatory guidance, policies, and procedures.
• Track and report compliance metrics and trends to senior leadership.

Education, skills, & abilities:

The Eight Superpowers

1.    Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.

2.    Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.

3.    Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.

4.    Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.  

5.    Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.

6.    Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.  

7.    Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company’s success.