Program Manager – Little Snappers Swim School
Job Description
Program Manager – Little Snappers Swim School
At Little Snappers Swim Schools, we’re passionate about delivering high-quality swimming education in a supportive, professional, and fun environment. Our leadership team prioritises staff well-being, provides clear direction, and fosters a workplace culture where you can thrive.
We are looking for a motivated and organised Program Manager to oversee the day-to-day performance of our swim program, ensuring we meet the highest industry standards. If you’re a natural leader with a passion for swimming, training, and customer experience, we want you on our team!
Why Join Us?
- Competitive pay rates
- Career growth opportunities in training, leadership, and operations
- Flexible positions – casual, part-time, and full-time
- Locations in Berrinba, Yarrabilba, Moorooka, Highland Park & Greenbank (coming soon)
- Staff perks, including discounted swimming lessons for family members
- Reward programs & bonuses for performance and milestones
- A dynamic, supportive workplace that values teamwork and respect
About the Role
As Program Manager, you will play a key role in maintaining program excellence, staff performance, and strong client relationships. Your responsibilities will include:
- Leading and supporting swim instructors – training, development, and performance
- Acting as the bridge between instructors and parents – ensuring clear communication and fostering strong client relationships
- Introducing first-time students to the program – guiding parents through class placement and making adjustments as needed
- Managing daily operations – overseeing attendance, class bookings, and instructor scheduling
- Monitoring student progress – ensuring assessments and level advancements are done correctly
- Supporting customer service during peak times – assisting families and ensuring a great experience
- Engaging with the community – promoting our programs to schools and childcare centres
Who We’re Looking For
- A strong leader with experience as a Learn to Swim Instructor
- A great communicator who enjoys working with children and parents
- Detail-oriented, organised, and tech-savvy
- Someone who thrives in a team environment and is passionate about training and developing others
- Aligned with our core values: Child-Centric, Integrity, Growth, Inclusivity, and Safety
Qualifications Required
- AustSwim Teacher of Swimming and Water Safety (TSW) or Swim Australia Teacher (SAT)
- AustSwim Teacher of Infant & Preschool Aquatics (INF) or Swim Australia Teacher of Babies & Toddlers (B&T)
- Current First Aid & CPR Certification
- Positive Notice Blue Card
- Completion of Little Snappers Swim School Induction Training (provided for successful candidates)
Join Our Team!
We value solution-minded individuals who prioritise the customer experience and create a positive learning environment. At Little Snappers, you’re more than just a team member—you’re part of a family.
Apply now by submitting your resume and cover letter to careers@littlesnappers.com.au.
Make a splash in your career with Little Snappers!
