Sales Program Manager, WW BPR – Apple
Job Description
– Partner with key business teams to define the product and solution strategy.- Engage with business users to understand requirements and deliver tools that meet their needs.- Apply appropriate statistical and analytical techniques to find opportunities to optimize sales processes.- Keep AI/ML vision at the core to optimize business processes and deliver next-best actions. – Obsess over the user interface and user experience on solutions- Lead product development projects from conception to execution, guiding technical teams in solution implementation.- Develop a closed-loop mechanism for gathering user feedback and planning product improvements.- Define and manage success metrics for deployment, usage, and adoption of productsIn this role, you will: – Manage project communications, implement change management, and deliver training.- Lead and/or participate in cross-functional teams to address business complexity issues from an analysis and process perspective and be the focal point of contact for systems critical issues.
- Typically requires a minimum of 8 years of product management, project management, program management, or similar function driving large scale complex business process/technology transformation initiatives
- Proficient in design thinking techniques and tools (e.g., vision setting, product requirements documents, critical metrics, customer journey maps, roadmaps, etc.)
- Outstanding communication skills with the ability to simplify complex ideas and effectively tailor approach to technical and non-technical audiences
- Collaboration and negotiation skills, including previous experience gaining consensus across a variety of cross-functional and multi-directional partners to influence strategy and roadmap
- Passion for continuous improvement with the curiosity to uncover gaps, resilience to lead ambiguity, and aim to create solutions to accelerate business growth
- Experience working on enterprise-scale, multi-country digital transformation projects
- Bachelor’s degree or equivalent experience
- Experience solving complex technical challenges with large-scale platforms
- Expertise in software development lifecycle (SDLC) project management and analysis is a plus (e.g., scoping, requirements gathering, documentation, design, development, user acceptance testing, change management, etc.)
- Background leveraging technology to drive scale (with emphasis on AI and ML technologies) is a plus
- Forward-thinking approach and tenacity to anticipate risks prior to partner concern and proactively drive towards a solution
- High level of integrity, trust, and accountability to do what’s right
- Outstanding attention to detail and organization skills
- Master’s degree preferred